Refund policy

It’s about you always!

If you are not happy with the purchase within 14 days, you can obtain a refund if you have your original receipt or proof of purchase. If you don’t have proof of purchase, we are happy to exchange your items.

Unfortunately, we cannot exchange earrings for hygiene reasons. We also cannot refund or exchange gift cards or discounted products. If you need any more guidance, please contact us at vinchiqfashion@gmail.com and we will be happy to help.

CONDITIONS OF RETURN:

• Items returned must be in their original sale condition (unworn and unused with all original packaging and labels).
• Shipping costs from online purchases are non-refundable.
• You may be asked to provide personal details for returns or exchanges for verification purposes.

 FAULTY RETURNS:

If you believe an item you have purchased is faulty please contact our support team at vinchiqfashion@gmail.com within 14 days so that the team can assist you.

If you are entitled to a refund but you would prefer to exchange the item or receive a Vinchiq gift card of equivalent value to the item, Vinchiq is happy to exchange or give you a gift card.

NOTIFICATION:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.